Privacy Policy

Effective Date: March 3, 2026

Peoria IT (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information, including information related to our SMS messaging service.

Information We Collect

When you use our services or opt in to receive SMS messages, we may collect:

• Name — to identify you and your repair orders
• Phone number — to send SMS repair status updates
• Device and repair information — to track and communicate the status of your repair

How We Use Your Information

We use the information we collect to:

• Provide and manage our repair services
• Send transactional SMS messages about your repair status (e.g., repair received, diagnosis complete, ready for pickup)
• Communicate with you about your account or service requests
• Comply with legal obligations

We do not use your information for marketing or promotional SMS messages.

SMS Messaging Terms

By providing your phone number and opting in, you consent to receive transactional SMS messages from Peoria IT related to your repair status. These messages are service-related only and are not marketing.

• Message frequency: You will receive messages only when your repair status changes (typically 2–5 messages per repair).
• Message and data rates may apply. Contact your wireless carrier for details about your messaging plan.
• Opt-out: Reply STOP to any message to stop receiving SMS notifications.
• Help: Reply HELP to any message for assistance, or contact us at (309) 839-2184.

Data Sharing and Third-Party Disclosure

We do not sell, rent, or trade your personal information to third parties.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

We may share your information only in the following circumstances:

• With service providers who assist in delivering our services (e.g., SMS delivery platforms), under strict confidentiality agreements
• When required by law, regulation, or legal process
• To protect the rights, safety, or property of Peoria IT or others

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. Repair records and associated contact information are retained for a reasonable period after service completion, after which they are securely deleted.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

You may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your personal information (subject to legal retention requirements)
• Opt out of SMS messages at any time by replying STOP

To exercise these rights, contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Peoria IT
4530 N Brandywine Dr
Phone: (309) 839-2184